Best Practices in Learning and Personnel Retention
This event, held on October 29, 2010, brought together decision-makers from the Federal government and industry for insightful debates/solutions surrounding the issues of employee learning and retention. Attendees heard ideas that can help you manage your agency's most important resource of all – PEOPLE!
For more information, send an email to etrain@ntis.gov
Conference Agenda and Presentations
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Dr. Christopher Hardy (Defense Acquisition University, Director of the Global Learning
and Technology Center) |
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Keynote Speaker – Mr. Bob Danna (Bersin & Associates) Recent presentations include insights and research on the blending of formal and informal learning, learning culture, integrated talent management, leadership development and the evolution of high performing learning organizations at forums throughout the U.S., in Europe for the European Commission and recently in India at the NASSCOM HR Conference. Danna has held executive management positions with RWD Technologies, where he served as a vice president in the Enterprise Systems Group, responsible for operations in the U.S. and Asia-Pacific; at General Physics Corporation, where he held positions of executive vice president, group president and member of the board of directors; at Knowledge Management Solutions, Inc., where he served as executive vice president, COO and member of the board of directors; at Convene.com, where he served as senior vice president and chief customer officer; and at Resource Management International, where he served as senior vice president of the management and technical services practice. In these positions, he consulted with Fortune 1000 clients worldwide, with extensive experience in Asia-Pacific and Europe. Danna also served as a naval officer on active duty at the Naval Nuclear Power School as a division director and instructor, and in the reserves, leaving the service after 12 years as a lieutenant commander. He holds advanced degrees in physics and engineering, is a registered professional engineer, and has published or presented more than 40 papers on a variety of management, technical and enterprise learning topics. |
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Mr. Jeff Parks (Performance Breakthroughs, Inc.) Jeff served a 20 year career in the US Coast Guard – his last 3 years as the Director of Training & Workforce Performance Improvement as well as the Service’s Leadership Training Manager. In this role he envisioned and lead the group that produced the first-ever set of Core Values for the Coast Guard. PBI guides organizations, teams, and individuals to achieving excellence and has assisted the Coast Guard, Missile Defense Agency, Department of Labor, Social Security Administration, and OSD’s Washington Headquarters Service. Jeff is a Certified Performance Technologist, is certified in Strategic Change Management, and is an adjunct instructor for the Federal Executive Institute and George Mason University. |
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Mr. Jack Lee (Knowledge Management Solutions, Inc.) Prior to founding KMSI, Jack worked with Sylvan Ventures to found iLearning, Inc. iLearning was a pioneer in the development of web-based knowledge transfer communities. Prior to founding iLearning, Mr. Lee served as an Executive Officer of General Physics Corporation (NYSE – GPX) for 12 years. Jack concurrently served as President of GP's largest subsidiary, General Physics Federal Systems, Inc. where he worked with government clients interested in using technology to support training and performance improvement initiatives. Before joining GP, Mr. Lee worked with ManTech International as an Executive Director, where he architected the first expert system to fully automate the processes used in development of training materials for federal government clients. Jack also served in the US Navy for 8 years with his final posting as training manager for the Trident Submarine Ballistic Missile Training Program. |
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Mr. Larry Mercier (Knowledge Engineering & Associates, LLC) and Mr. Emaad Burki,
NRC LMS Program
Manager |
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Closing Remarks – Ms. Shannon Burrington, NTIS Associate Director |
The National Technical Information Service (NTIS), an agency of the Department of Commerce, serves as an Office of Personnel Management (OPM) authorized eTraining Services Provider (eTSP) to help agencies implement electronic government services under the eGovernment Act of 2003.
Christopher R. Hardy, Ph.D., is the Director of the Global Learning and Technology
Center of the Defense Acquisition University. His mandate is to take DAU to the
next level leveraging technology and learning innovation catalyzing DAU 's Second
Transformation. Previously, as DAU’s strategic planner, he provided the road map
for DAU’s rapidly rise to national preeminence as an award winning corporate university
that has repeatedly been recognized as one of the best throughout the public and
private sectors. This powerful story is recounted in “Leading a Learning Revolution:
the Story Behind DAU’s Reinvention of Training,” Pfeiffer, 2007, in which he was
a co-author. Dr. Hardy has a Ph.D. from Virginia Polytechnic Institute and State
University. Prior to DAU, he served both in government and private industry becoming
Vice President, INNOLOG, Inc., a Global Supply Chain Logistics Company headquartered
in McLean, Virginia.
Bob Danna has more than 30 years of experience in human performance consulting,
adult learning and associated management consulting services for a wide spectrum
of commercial and government organizations. At Bersin & Associates, he has been
instrumental in launching the Advisory Consulting practice, developing the firm’s
branded WhatWorks® methodologies, and delivering advisory support in talent management,
enterprise learning, measurement, and technology selection to numerous research
members.
Mr. Lee is President and CEO of Knowledge Management Solutions, Inc. (KMSI). Over
the past eight years, KMSI has become one of the largest learning and talent management
technology providers in the industry, providing service to millions of end-users
and many of the largest companies in the World.
Larry Mercier is the President of Knowledge Engineering and Associates (KEA), a
Talent Management (TM) consulting company. Prior to that, he served a combined 30
years in the civil service, active duty and Coast Guard Reserves.
Mercier retiredvfrom OPM in 2005, where he completed his federal service as the Founder and Director
the of GoLearn program, a fee for service, eGovernment provider that assists federal
agencies implement Learning Management System (LMS) infrastructure and talent management
systems. Mercier has developed learning strategies, TM strategies and many other
learning and talent services for 14 of the 15 cabinet level departments and many
of the major independent agencies.