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Accession Number PB2013-108726
Title Usability Evaluation of ACS 2011 Online Instrument Rounds 4a and 4b. Final Report.
Publication Date Jan 2013
Media Count 150p
Personal Author E. Nichols K. T. Ashenfelter T. Holland V. Quach
Abstract The Census Bureau's Usability Lab conducted several rounds of usability testing of the online 2011 American Community Survey Instrument. This report summarizes the findings for rounds 4a and 4b of testing conducted in October-December 2010. We identified elements of the user-interface design that were problematic and led to ineffective and unsatisfying experiences for potential respondents of the survey. Some of these issues included duplication of names on the roster questions, privacy and confidentiality concerns, and difficulty with the income questions. The first and second rounds of testing are documented in Ashenfelter, Holland, Quach, Nichols, and Lakhe (2011a). The third round is documented in Ashenfelter, Quach, Holland, Nichols, and Lakhe (2011b).
Keywords American Community Survey(ACS)
Usability evaluation

Source Agency Department of Commerce, Bureau of Census
NTIS Subject Category 95D - Human Factors Engineering
92 - Behavior & Society
62 - Computers, Control & Information Theory
Corporate Author Bureau of the Census, Washington, DC. Center for Survey Measurement.
Document Type Technical report
Title Note N/A
NTIS Issue Number 1318
Contract Number N/A

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