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Accession Number PB2013-106376
Title Consumer Response: A Snapshot of Complaints Received.
Publication Date Mar 2013
Media Count 15p
Personal Author N/A
Abstract The Consumer Financial Protection Bureau (CFPB or Bureau) began Consumer Response operations on July 21, 2011 and became the first federal agency solely focused on consumer financial protection. The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010 (Dodd-Frank Act) created the Bureau to protect consumers of financial products or services and to encourage the fair and competitive operation of consumer financial markets. Collecting, investigating, and responding to consumer complaints are integral parts of the CFPBs work, as Congress set forth in the Dodd-Frank Act.1 The Bureaus Consumer Response team hears directly from consumers about the challenges they face in the marketplace, brings their concerns to the attention of financial institutions, and assists in addressing their complaints. Consumer Response began accepting consumer complaints about credit cards on July 21, 2011. Consumer Response now accepts complaints related to mortgages, bank accounts and services, private student loans, and other consumer loans. Most recently, on October 22, 2012, it began handling credit reporting complaints. The CFPB continues to work toward expanding its complaint handling capacity to include other products and services, such as money transfers, payday loans and debt collection. Consumers may also contact the CFPB with questions about other products and services. The Bureau answers these questions and refers consumers to other regulators or additional resources as appropriate.
Keywords Bank accounts
Consumer complaints
Consumer Financial Protection Bureau (CFPB)
Credit cards
Dodd-Frank Wall Street Reform and Consumer Protection Act of
Financial institutions
Financial markets
Financial protection

Source Agency Department of Health and Human Services, Washington, DC
NTIS Subject Category 96D - Consumer Affairs
96F - Banking & Finance
43C - Human Resources
92C - Social Concerns
Corporate Author Consumer Financial Protection Bureau, Washington, DC.
Document Type Technical report
Title Note N/A
NTIS Issue Number 1316
Contract Number N/A

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