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Accession Number
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PB2013-102045
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Title
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Air Travel Consumer Report, October 2012.
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Publication Date
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Oct 2012
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Media Count
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51p
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Personal Author
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N/A
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Abstract
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The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Departments Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEPs Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Securitys Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
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Keywords
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Air travel
Aviation passengers
Consumer complaints
Consumer information
Consumer reports
Customer service
Department of Transportation
Explanations
Flight delays
International airlines
Mishandled baggage
Monthly reports
Office of Aviation Enforcement and Proceedings
Oversales
Quality of services
Statistical data
Tables(Data)
U.S. airlines
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Source Agency
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Department of Transportation
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NTIS Subject Category
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85A - Air Transportation
85D - Transportation Safety
92C - Social Concerns
92A - Job Training & Career Development
51C - Aircraft
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Corporate Author
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Department of Transportation, Washington, DC.
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Document Type
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Technical report
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Title Note
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N/A
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NTIS Issue Number
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1306
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Contract Number
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N/A
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