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Accession Number PB2013-102045
Title Air Travel Consumer Report, October 2012.
Publication Date Oct 2012
Media Count 51p
Personal Author N/A
Abstract The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Departments Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEPs Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Securitys Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
Keywords Air travel
Aviation passengers
Consumer complaints
Consumer information
Consumer reports
Customer service
Department of Transportation
Flight delays
International airlines
Mishandled baggage
Monthly reports
Office of Aviation Enforcement and Proceedings
Quality of services
Statistical data
U.S. airlines

Source Agency Department of Transportation
NTIS Subject Category 85A - Air Transportation
85D - Transportation Safety
92C - Social Concerns
92A - Job Training & Career Development
51C - Aircraft
Corporate Author Department of Transportation, Washington, DC.
Document Type Technical report
Title Note N/A
NTIS Issue Number 1306
Contract Number N/A

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