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Accession Number PB2013-100680
Title Healthcare Inspection Delay in Hearing Aid Repairs VA Medical Center Atlanta, Georgia
Publication Date Apr 2012
Media Count 17p
Personal Author N/A
Abstract The VA Office of Inspector General (OIG), Office of Healthcare Inspections conducted an inspection to assess the merit of allegations made by a complainant concerning efficiency and timeliness of the hearing aid repair process at the VA Medical Center (VAMC) in Atlanta, GA. We substantiated that deficient Audiology Clinic processes resulted in delayed hearing aid repairs and the possible loss of hearing aids. Specifically, we found that Audiology Clinic managers and staff did not comply with policies to maintain an accurate internal tracking system to provide hearing aid repair services in a timely, effective, and efficient manner and did not properly document the reasons for hearing aids being reported as lost or stolen.
Keywords Allegations
Audio amplifiers
Health care management
Hearing aids
Medical services
Office of Inspector General(OIG)
VA Medical Center(Atlanta Georgia)
Veterans(Military personnel)

Source Agency Department of Veterans Affairs
NTIS Subject Category 44D - Health Care Assessment & Quality Assurance
95C - Biomedical Instrumentation & Bioengineering
74 - Military Sciences
Corporate Author Department of Veterans Affairs, Washington, DC. Office of Inspector General.
Document Type Technical report
Title Note N/A
NTIS Issue Number 1306
Contract Number N/A

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