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Accession Number
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PB2013-100680
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Title
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Healthcare Inspection Delay in Hearing Aid Repairs VA Medical Center Atlanta, Georgia
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Publication Date
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Apr 2012
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Media Count
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17p
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Personal Author
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N/A
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Abstract
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The VA Office of Inspector General (OIG), Office of Healthcare Inspections conducted an inspection to assess the merit of allegations made by a complainant concerning efficiency and timeliness of the hearing aid repair process at the VA Medical Center (VAMC) in Atlanta, GA. We substantiated that deficient Audiology Clinic processes resulted in delayed hearing aid repairs and the possible loss of hearing aids. Specifically, we found that Audiology Clinic managers and staff did not comply with policies to maintain an accurate internal tracking system to provide hearing aid repair services in a timely, effective, and efficient manner and did not properly document the reasons for hearing aids being reported as lost or stolen.
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Keywords
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Allegations
Audio amplifiers
Compliance
Delay
Health care management
Hearing
Hearing aids
Inspection
Losses
Medical services
Office of Inspector General(OIG)
Policies
Repair
Tracking
VA Medical Center(Atlanta Georgia)
Veterans(Military personnel)
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Source Agency
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Department of Veterans Affairs
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NTIS Subject Category
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44D - Health Care Assessment & Quality Assurance
95C - Biomedical Instrumentation & Bioengineering
74 - Military Sciences
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Corporate Author
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Department of Veterans Affairs, Washington, DC. Office of Inspector General.
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Document Type
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Technical report
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Title Note
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N/A
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NTIS Issue Number
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1306
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Contract Number
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N/A
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