Accession Number PB2012-112400
Title Consumer Response Annual Report, July 21-December 31, 2011.
Publication Date Mar 2012
Media Count 10p
Personal Author N/A
Abstract On July 21, 2011, the Consumer Financial Protection Bureau (CFPB or Bureau) began consumer response operations as the countrys first federal agency specifically mandated to protect American consumers in the financial marketplace. This Consumer Response Report to Congress describes how the Bureau is doing just that. The CFPBs Consumer Response team started accepting credit card complaints from consumers last year. In December 2011, the Bureau began accepting consumer complaints on mortgages. This year, we have expanded to accept complaints about other bank products and services, private student loans, and a variety of consumer loans. We expect to handle consumer complaints about all products and services within our authority by the end of 2012. Extensive cooperation from our fellow agencies helped ensure that there were no gaps in complaint handling during the rollout of the Bureaus complaint handling capacity.
Keywords Compliance
Financial management
Financial statements
Internal controls
Laws
National government
Procedures
Regulations
Reporting requirements


 
Source Agency Single Entry
NTIS Subject Category 70F - Public Administration & Government
70B - Management Practice
96 - Business & Economics
Corporate Author Consumer Financial Protection Bureau, Washington, DC.
Document Type Technical report
Title Note N/A
NTIS Issue Number 1221
Contract Number N/A

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