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Accession Number AVA20434-VNB1
Title Without Motorcycle Helmuts. We All Pay the Price. (Video).
Publication Date 1998
Media Count 1VHS video
Personal Author N/A
Abstract Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information and how we nee ...
Keywords Customer service
Focus groups
Information processing
Language
Letters
ntisavoshatransport
Veterans(Military personnel)
Video tapes
Writing
 
Source Agency Department of Veterans Affairs - Health Services Research and Development - Audiovisual
NTIS Subject Category 74 - Military Sciences
96D - Consumer Affairs
Corporate Author Veterans Administration Medical Center, Washington, DC. VA Learning Univ.
Document Type Audiovisual
Title Note Audiovisual.
NTIS Issue Number 9916
Contract Number N/A

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