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Accession Number
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AVA20434-VNB1
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Title
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Without Motorcycle Helmuts. We All Pay the Price. (Video).
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Publication Date
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1998
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Media Count
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1VHS video
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Personal Author
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N/A
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Abstract
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Focus groups with veterans indicate how official letters need to be improved. VA top management explain why plain language (reader-focused writing) is so important to customer service. Research experts explain how people process information and how we nee ...
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Keywords
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Customer service
Focus groups
Information processing
Language
Letters
ntisavoshatransport
Veterans(Military personnel)
Video tapes
Writing
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Source Agency
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Department of Veterans Affairs - Health Services Research and Development - Audiovisual
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NTIS Subject Category
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74 - Military Sciences
96D - Consumer Affairs
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Corporate Author
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Veterans Administration Medical Center, Washington, DC. VA Learning Univ.
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Document Type
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Audiovisual
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Title Note
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Audiovisual.
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NTIS Issue Number
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9916
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Contract Number
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N/A
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