Accession Number AVA04215-VM00
Title Interviewing Techniques by Telephone.
Publication Date 1994
Media Count 1AV-Beta 2 - 1 cassette
Personal Author N/A
Abstract Demonstrates the four key elements of good public relations: courtesy, control, correctness, and completeness in typical Veterans Administration telephone situations. primary audience: VA benefits counselors.
Keywords Audiovisual aids
Public relations
Veterans Administration
 
Please call 1-800-553-6847 or 703-605-6000 to order (NTIS Order Number AVA04215-VM00).
Source Agency Department of Veterans Affairs - Health Services Research and Development - Audiovisual
NTIS Subject Category 45 - Communication
70 - Administration & Management
92 - Behavior & Society
Corporate Author Veterans Administration, Washington, DC.
Document Type Audiovisual
Title Note N/A
NTIS Issue Number 9924
Contract Number N/A

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