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Accession Number
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AVA04215-VM00
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Title
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Interviewing Techniques by Telephone.
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Publication Date
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1994
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Media Count
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1AV-Beta 2 - 1 cassette
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Personal Author
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N/A
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Abstract
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Demonstrates the four key elements of good public relations: courtesy, control, correctness, and completeness in typical Veterans Administration telephone situations. primary audience: VA benefits counselors.
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Keywords
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Audiovisual aids
Public relations
Veterans Administration
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Source Agency
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Department of Veterans Affairs - Health Services Research and Development - Audiovisual
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NTIS Subject Category
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45 - Communication
70 - Administration & Management
92 - Behavior & Society
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Corporate Author
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Veterans Administration, Washington, DC.
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Document Type
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Audiovisual
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Title Note
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N/A
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NTIS Issue Number
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9924
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Contract Number
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N/A
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