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Accession Number ADA574676
Title Enhancing Decision Making during Initial Operations at Surge Events.
Publication Date Dec 2012
Media Count 309p
Personal Author B. P. Duggan
Abstract This thesis utilized a Delphi survey method to obtain the perspective of seasoned Incident Commanders (ICs) as they reflected on their experience responding to surge incidents. Surge events are defined as complex and chaotic emergencies that require resources well beyond normal operating capacity. These surge events are rare and of such a magnitude that the Incident Commander is confronted with a unique situation that often exceeds his or her experience and ability to improvise and adapt to changing conditions. This thesis combines the pertinent literature on decision making, situational awareness, collaboration, and geospatial technology with the lens of experience provided by the Delphi panel. First, the thesis identifies and prioritizes 18 signals that an incident is becoming nonroutine, unfamiliar, and chaotic. Second, it provides an inventory of strategic options that an Incident Commander can consider when faced with the chaos that often accompanies a surge event. Finally, this material was synthesized into a quick action guide as a reference source that can inform Incident Commanders as they face the dynamic and unpredictable environment of surge events. The knowledge obtained through this research is offered to enhance the decision making ability of Incident Commanders when lives are most at risk.
Keywords Chaotic incidents
Command and control systems
Commander perspectives
Crisis management
Crisis situations
Decision making
Delphi survey method
Delphi techniques
Fire service commanders
First responders
Geospatial technology
German incident management
Homeland security
Incident commanders
Incident management systems
Mass casualty incidents
Quick acton field operations guide
Signs and symptoms
Situational awareness
Surge events
Unpredictable events

Source Agency Non Paid ADAS
NTIS Subject Category 70B - Management Practice
92B - Psychology
57T - Psychiatry
91I - Emergency Services & Planning
Corporate Author Naval Postgraduate School, Monterey, CA. Dept. of National Security Affairs.
Document Type Thesis
Title Note Master's thesis.
NTIS Issue Number 1318
Contract Number N/A

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