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Accession Number ADA565079
Title Improving Performance in the Integrated Disability Evaluation System.
Publication Date May 2011
Media Count 40p
Personal Author J. E. Kent
Abstract The Department of Veterans Affairs (VA) and the Department of Defense (DoD) have instituted a jointly managed disability evaluation process. This process began as the Disability Evaluation System Pilot (DES-P), which was initiated in the National Capitol Region (NCR), and it eventually expanded to 27 sites. The pilot was declared a success and is now being rolled out world- wide as the Integrated Disability Evaluation System (IDES). In the departments' joint report to Congress dated August 31, 2010, the data in the report illustrate that processing time has increased consistently since February 2010. Further, while 10,698 Army Soldiers had entered the process by January 2011, only 26% managed to complete the process, and the Army's case processing time for a Soldier in IDES grew from 294 days in October 2010 to 302 days by January 2011. In concert with this growth in processing time, the IDES is planned to increase in size by roughly double during fiscal year 2011. Failure to address the IDES program's declining performance impacts the Army's population of medically nondeployable Soldiers and, as a consequence, it impacts medical readiness and Army Force Generation (ARFORGEN). This paper proposes a more comprehensive, data-driven performance management system for the execution of the IDES program. The paper also presents metrics to monitor work in process as well as completed work, and proposes automation system changes to better monitor performance and respond to surges for both the VA and DoD partners.
Keywords Army personnel
Benefit eligibility
Compensation eligibility
Department of defense
Department of veterans affairs
Disability benefits
Disability compensation
Integrated disability evaluation system
Integrated systems
Management information systems
Medical examination
Military separation
Performance management systems
Physical disabilities
Veterans(Military personnel)
Wounds and injuries

Source Agency Non Paid ADAS
NTIS Subject Category 70B - Management Practice
70D - Personnel Management, Labor Relations & Manpower Studies
88D - Personnel
92A - Job Training & Career Development
57E - Clinical Medicine
Corporate Author Department of Veterans Affairs, Washington, DC.
Document Type Technical report
Title Note Research paper.
NTIS Issue Number 1304
Contract Number N/A

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