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Accession Number ADA562603
Title Effects of a Network-Centric Multi-Modal Communication Tool on a Communication Monitoring Task.
Publication Date Mar 2012
Media Count 15p
Personal Author C. Castle D. Popik R. Dallman V. Finomore
Abstract Multi-Modal Communnications tool suite was developed to better equip C2 operators to manage the high workload and complex communication environments in which they work. This integrated system captures, diplays, records and archives radio and text-based chat communications. This study examined the performance associated with monitoring communication channels, with access to different tools. Operators monitored and responded to the occurrence of critical phrases presented during a 27-min communication monitoring task. Communication performance was analyzed in regard to message detection, response accuracy, and time. Data showed that MMC provides a balance between the speed of radio listening and the accuracy and data-capturing capabilities of chat displays. MMC can be a beneficial tool to operators in its ability to increase intelligibly, while providing a persistent, searchable display that reduces perceived mental workload.
Keywords Archives
Balance
C2
Command and control
Communication and radio systems
Communication performance
Communications traffic
Data-capturing
Detection
Display systems
High rate
Integrated systems
Mental ability
Message processing
Monitoring
Multi-modal communications
Multimode
Perceived mental workload
Radio communications
Records
Tools
Transcription
Velocity
Workload


 
Source Agency Non Paid ADAS
NTIS Subject Category 45C - Common Carrier & Satellite
Corporate Author Ball Aerospace and Technologies Corp, Fairborn, OH.
Document Type Technical report
Title Note Interim rept. 1 Oct 2010-30 Sep2 011.
NTIS Issue Number 1225
Contract Number N/A

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