Accession Number ADA559122
Title Action Is Needed to Improve the Completeness and Accuracy of DEERS Beneficiary Data.
Publication Date Apr 2012
Media Count 50p
Personal Author A. J. Frontz
Abstract We assessed the completeness and accuracy of beneficiary data contained in the Defense Enrollment Eligibility Reporting System (DEERS). We selected a statistical sample of DEERS beneficiaries and compared the sample data to available supporting documentation. DEERS beneficiary supporting documentation was not complete, and DEERS data were not always accurate. Specifically, of the 9.4 million Uniformed Service beneficiary records, DEERS supporting documentation did not adequately substantiate the identity of 2.1 million beneficiaries; demonstrate the eligibility of 2.8 million beneficiaries; support between one and five critical data fields, such as name and date of birth, associated with 5.7 million beneficiaries; and contain date of birth, gender, name, or relationship records of 199,680 beneficiaries. This occurred because the Defense Manpower Data Center (DMDC) lacked procedures to identify when Real-time Automated Personnel Identification System (RAPIDS) personnel did not scan and store DEERS beneficiary identity documentation, and DoD policy was vague on requiring RAPIDS personnel to scan and store sufficient documentation to verify DEERS beneficiary eligibility. Further, DMDC lacked procedures to verify that supporting documentation existed and to validate that DEERS beneficiary data were accurate. As a result, DoD lacked certainty that only eligible beneficiaries were enrolled in DEERS and received military identification cards (IDs). Specifically, RAPIDS personnel inappropriately issued military IDs without obtaining or maintaining documentation that supported DEERS records. Additionally, the extent of the unsupported and inaccurate data adversely affected the integrity of the DoD process for issuing military IDs. Action to improve DEERS data is needed, as evidenced by the 2,495 instances, identified by the TRICARE Management Activity, of ineligible beneficiaries who obtained unauthorized health care benefits.
Keywords Accuracy
Auditing
Beneficiary data
Beneficiary eligibility
Data accuracy
Data bases
Data completeness
Data management
Deers beneficiaries
Deers(Defense enrollment eligibility reporting system)
Defense manpower data center
Department of defense
Information systems
Military identification cards
Military personnel
Personnel data
Records management
Supporting documentation
Uniformed service beneficiary records


 
Source Agency Non Paid ADAS
NTIS Subject Category 88B - Information Systems
70D - Personnel Management, Labor Relations & Manpower Studies
88D - Personnel
92A - Job Training & Career Development
74 - Military Sciences
Corporate Author Department of Defense, Arlington, VA. Office of the Deputy Inspector General for Auditing.
Document Type Technical report
Title Note Audit rept.
NTIS Issue Number 1219
Contract Number N/A

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